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Filing a claim with bike insurance can seem overwhelming, but it doesn’t have to be. With Bajaj Allianz General Insurance Company, the process is streamlined to be as smooth and simple as possible. This post will take you through each step of the claim process, ensuring you know exactly what to do and expect.
Immediate Action After an Accident
\Once you’ve addressed any immediate concerns, it’s crucial to document the scene. Take clear photos of the accident or damage, noting the location, time, and any other relevant details. This documentation will be valuable when filing your bike insurance claim.
Register Your Claim
To initiate the claim process, you must register your claim with Bajaj Allianz General Insurance Company. This can be done through multiple channels:
- Online: You can register your claim online by visiting the Bajaj Allianz General Insurance Company website and navigating to the claim section. Follow the prompts to enter your policy details and the specifics of the incident.
- Mobile App: Bajaj Allianz General Insurance Company offers a mobile app called “Caringly Yours,” which allows you to register your claim through the appโs Motor On-The-Spot (OTS) feature. This feature expedites the claim process, sometimes settling it within 20 minutes.
- Customer Care:ย You can also register your claim by calling the toll-free number 1800-209-5858. A customer support executive will guide you through the process and provide you with a Claim Reference Number.
When registering your claim, youโll need to provide the following information: - Your contact number
- Engine and chassis number of your bike
- Date and time of the accident
- A description of the incident and location
- Vehicle inspection address
- Kilometre reading
Sending Your Vehicle for Repair
If your motorcycle is severely damaged, it should be towed from the accident site to prevent further harm. Bajaj Allianz General Insurance Company has a network of authorised garages where you can send your bike for repairs. These garages are equipped to handle repairs in accordance with the insurance policy, ensuring that your bike is restored to its pre-accident condition.
If your bike has been stolen, file a police report immediately and notify Bajaj Allianz General Insurance Company. If the vehicle isn’t recovered within 90 days, obtain a Non-Traceable Report from the police, which will be required to process the theft claim.
Survey and Document Submission
After your bike reaches the repair garage, Bajaj Allianz General Insurance Company will arrange for a surveyor to inspect the damage. The surveyor will assess the extent of the damage and estimate the repair costs. Based on the surveyorโs report, the claim amount will be determined.
You will need to submit certain documents to the garage or the insurance company, which include:
- Original policy document
- Driving license
- Registration certificate (RC) of the bike
- FIR (in case of theft or third-party damage)
- Repair estimate from the garage
- Duly filled and signed claim form
Ensure that the copies of these documents are tallied with the originals to avoid any discrepancies.
Claim Settlement
Once the surveyor has completed their inspection and all documents are in order, the claim settlement process will begin. If the damage is minor, such as a cracked windshield or a loose bumper, you can use Bajaj Allianz General Insurance Companyโs Motor On-The-Spot (OTS) service. This service allows for quick settlement of small claims without extensive documentation.
For more significant repairs, the insurance company will work directly with the garage to cover the repair costs. You will only be responsible for paying the voluntary excess and depreciation value as specified in your policy.
Bajaj Allianz General Insurance Company will handle the rest, and once the repairs are completed, your bike will be delivered to your doorstep.
Third-Party Claims
If the accident involves damage to third-party property or injury to another person, you must file a motorcycle insurance third party claim. In such cases, the insurer should be informed as soon as possible. They will guide you through the process, which typically involves submitting the following:
- Police FIR
- Third-party claim petition
- Summon or notice from the court
The insurance companyโs legal team will handle the case, and any compensation awarded will be covered under your motorcycle insurance third party coverage.
Tracking Your Claim Status
Throughout the claim process, you can track the status of your claim using the Claim Reference Number provided at the time of registration. This can be done online through the Bajaj Allianz website, via the mobile app, or by contacting customer support.
Important Tips for a Smooth Claim Process
To ensure that your claim is processed without unnecessary delays or complications, keep the following tips in mind:
Report the incident promptly: The sooner you report the accident or damage, the faster your claim can be processed.
Document everything: Detailed records and photographs of the accident scene can help substantiate your claim.
Choose an authorised garage: Using a garage within Bajaj Allianzโs network can expedite repairs and settlement.
Keep communication clear: Maintain timely communication with the insurance company and the garage to avoid misunderstandings.
Filing a claim with Bajaj Allianz General Insurance Company bike insurance doesnโt have to be a stressful experience. By following these steps and being prepared with the necessary information, you can manage the process efficiently.ย
Remember, having the right motorcycle insurance third party coverage is essential for protecting yourself and others on the road.
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